The paid services,in plain terms.

What each service buys

Accommodation Finder — €125.A researched shortlist of accommodation in and around Levi, matched to the brief you submit. Each option comes with why we think it fits, anything we’d want you to know before booking, and either a direct booking link or an introduction to the operator.

Personal Planning & Direct Booking — €295, fixed. Your full day-by-day plan built with you, and recommendations across accommodation, experiences, food and drink, events and services with the reasons behind each one. We check availability before anything reaches your plan, ask each provider what they can do on price, and give you a direct booking link for every recommendation. One full revision round is included, and it covers trips of up to 10 nights.

Not included in the planning fee: the cost of the holiday itself, in-resort support (which is available separately), and any revision rounds beyond the first — those are quoted before any work starts, never added afterwards.

Both are search and advice services. We are not a travel agent, we do not book on your behalf, and we hold no booking of yours. Every booking is made by you, directly with the provider, on their terms — we check availability and negotiate what we can on price, then give you the link. We take no commission from the operators we recommend, so a recommendation is never bought.

Timings

Accommodation Finder: we aim to send your shortlist within 3 working days of payment. Personal Planning: we make contact within 2working days of payment to talk your trip through, and agree the plan’s timeline with you from there.

Working days exclude weekends and Finnish public holidays. If we’re going to take longer — an unusual brief, or a period when almost nothing is available — we’ll tell you before the deadline rather than after it.

The money-back guarantee — Accommodation Finder

If we cannot find you options that match the brief you gave us, you get the full €125 back. The test is the brief as submitted: dates, group, budget band and anything you marked as a must-have.

A refund is not available where the options match the brief but you decide not to book, change your dates or budget after we’ve searched, or a place we found is taken by someone else before you act on it. Availability in Levi moves quickly in peak weeks and we can hold nothing on your behalf.

To claim, reply to your shortlist email within 14 days saying which parts of the brief the options failed to meet. We’ll either search again at no charge or refund you in full — your choice.

Changes and refunds — Personal Planning

Tell us as early as you can if your dates or plans change and we rework the plan around them. Where you haven’t booked anything yet there is no charge for that. Where you have already booked, the provider’s own cancellation and amendment terms apply — that is between you and them, and any money they keep is theirs rather than ours.

If you cancel before we have started work, you get the fee back in full. Once planning is underway the fee reflects work already done, so a refund is at our discretion and in proportion to what remains — we will always tell you where that line sits before you commit further.

The €125 credit

If you have paid for an Accommodation Finder search and go on to book Personal Planning & Direct Booking, the €125 is credited in full against the planning fee. It is applied automatically at checkout when the email address matches. The credit applies once, to one planning engagement, and cannot be exchanged for cash or transferred to someone else.

Cancelling, and your 14-day right

Both services are performed and delivered digitally, and the work begins on payment. You are asked to agree at checkout that we start straight away, which means the statutory 14-day cancellation right ends once the work has been delivered — the shortlist sent, or the planning work begun. Before that point you can cancel for a full refund.

Refunds are made to the card used at checkout and typically appear within 5–10 working days, depending on your bank.

Your data

We use what you enter — the brief or the questionnaire — only to carry out the service and to contact you about it. We do not sell it, and we do not pass it to operators beyond what is needed to ask about availability: usually dates and group size, not your contact details, unless you ask us to introduce you.

Payment details are handled by Stripe and never reach our servers. If you ticked the marketing box we’ll also send occasional Levi tips and offers, and every one of those has a one-click unsubscribe. You can ask us to show, correct or delete what we hold at any time by emailing hello at@ levifinland.com. We keep paid briefs for six years for accounting purposes and delete unpaid drafts after twelve months. See our privacy policy for the fuller picture.

Who you’re contracting with

Levi Finland Adventures is a trading name of Uniikki Ventures Oy, a company registered in Finland. Your contract for either service is with Uniikki Ventures Oy.

These terms are governed by Finnish law. If you are a consumer, you keep the protection of the mandatory consumer rules of the country you live in, and nothing here takes away a right the law gives you.